Administrative Professional Units:
Unit 1 - Administrative Professional
- Rating Chart (self-analysis)
- Training Needs
- Career Opportunities
- 21st Century Skills
- A Professional Image
- Ethical Behavior (with interactivity)
- Internal Relations
- Make-up of Team
- External Relationships
- Communications
Unit 2 - Work Environment
- Today's Office
- Today's Worker Skills
- 21st Century Skills
- Working in Office Team (w/ interactivity)
- Office Security
- Virtual Office Workers
- Workplace Ethics
Unit 3 - Time and Task Management
- AP Work Area (w/ interactivity)
- AP Responsibilities
- Time Management (w/ interactivity)
- Appointment Scheduling
- The Admin Pro and Stress
Unit 4 - Telecommunications
- Equipment and Systems
- Special Equipment
- Voice Messages
- Phone Responsibilities (w/ interactivity)
- Incoming Calls
- Outgoing Calls
Unit 5 - Records Management
- Records Management Defined
- Records Management Practices
- Records Retrieval
- Archives
- Records Retention
- Retention Schedule
- Records Transfer
- Records Disposal
- ARMA Rules (Assn/Records Managers and Administrators)
- Storage Methods (w/ interactivity)
Unit 6 - Language Usage
- Grammar
- Language Usage and Style
- Common English Usage Problems
- Spelling
- Pronunciation
- Punctuation
- Numerals
- The Business Letter
- Other Written Communications
- Forms of Addresses
- Legal Documents and Terms
- Keyboarding Skills
- Word Processing
- Multimedia and Presentation Software
- Desktop Publishing
Unit 7 - Business Documents and Reports
- Written Messages
- Writing Characteristics (w/ interactivity)
- The Planning Steps
- Email and Memos
- Letters
- Message Checklist
- Proofreading Tips
- Formatting Guidelines
- Reports
- Proposal Writing
- Collaborative Writing
Unit 8 - Office Mail
- Outing Mail (w/ interactivity)
- State Abbreviations (w/ interactivity)
- Incoming Mail
- Mail Classifications
- Electronic Services
- Future Mail Trends
Unit 9 - Planning Meetings and Conferences
- Meeting Elements
- Facilitator's Role
- Role of Participants
- Meeting Types
- Role of AP in Meetings (w/ interactivity)
- Role of AP in Conferences and Conventions
Unit 10 - Ergonomics in the Workplace
- Ergonomics and You
- History of Ergonomics
- Ergonomics Today
- Ergonomic Environment
- Ergonomic Workstation
- Posture and Body
Unit 11 - Financial Management
- Bookkeeping and Accounting
- Business Taxes
- Banking
- Special Business and Financial Information for the Small Business
- Weights and Measures
- Office Equipment/Computers
- Database Management
Unit 12 - Leadership and Management
- Value of Leadership
- Leadership vs. Management
- Management Defined
- Leadership Qualities
- Leadership Tasks
- Summary (w/ interactivity)
Unit 13 - Planning Your Career
- Self Assessment
- Career Options
- Specialty Areas
- Certification Areas
- Research Careers
- Job Application
- Resume Planning (w/ interactivity)
- Interview Preparation
- Job Application
- Summary (w/ interactivity)
QuickBooks (Optional Unit)
- The First Time in QB
- Setting up Accounting
- Entering Historical Data
- Managing Accounts and Lists
- Invoices and Sales Tax
- Paying Bills
- Managing Assets and Reports
- Paying Employees
- Managing Taxes
- Online Banking and Budgets
Microsoft Certified Application Specialist Units:
Level 1-Beginning Windows
At the end of this unit, the student will be able to: Highlight text in document, Apply font formats: bold, italic, underline, Use the Spelling and Grammar checker (commands), Highlight text in document, understand beginning hardware troubleshooting, file management and administration features/procedures.
Level 2-Beginning Word
At the end of this unit, the student will be able to: Cut, copy, and paste, Insert pictures from ClipArt Menus: Edit Undo, Redo, Copy, Paste, Insert Picture Activity: Drag and drop editing, Move text, Insert ClipArt, and Resize pictures.
Level 3-Beginning Word
At the end of this unit, the student will be able to: Insert date and time, Insert picture from file, Format font and font size, File Save As a template.
Level 4-Beginning Word
At the end of this unit, the student will be able to: Locate and insert an existing document, Format newspaper columns, Use Paste Special Beginning Excel: Enter text, dates and numbers, Use AutoFill, Use the Chart Wizard, Modify Charts.
Level 5-Beginning Excel
At the end of this unit, the student will be able to: Format font styles (size, color, and styles), Apply number formats (currency, percent), Format borders and shading, Use AutoSum, Insert and delete rows or columns, Hide and unhide rows and columns, Set up headers and footers, Use references (relative), Use Functions: Average and IF.
Level 6-Intermediate Word
At the end of this unit, the student will be able to: Use advanced text alignment, Use Mail Merge: Create main document, Create data source, Sort records to be merged, Merge the document and data. Intermediate Excel: Single and multilevel sorts.
Level 7-Intermediate Word
At the end of this unit, the student will be able to: Create and format tables, Add borders and shading, Merge Cells, Save as a Web Page, Create Hyperlinks, Use Design Gallery Live, Practice Working with TABS Using Bookmarks with Hyperlinks.
Level 8-Outlook
At the end of this unit, the student will be able to: Read, Compose and Address Mail, Use Address Book, Use mail features: Forward, Reply and Recall, Flag Mail messages, Send Mail, Work with attachments, Work with Contacts, Create a Distribution List, Use Inbox Rules, Handle Junk Mail, Archive Outlook, Instant Messaging.
Level 9-Intermediate Excel
At the end of this unit, the student will be able to: Schedule appointments, Schedule events, Recurring appointments, Add and remove attendees. Plan meetings with others, Track the responses, Create Tasks, Assign a task, Work with the Journal, Find an appointment, Customize the calendar view. Intermediate Excel: Use Conditional Formatting, Merge and Center Cells, Use references (relative), Create form controls.
Level 10-Intermediate Excel
At the end of this unit, the student will be able to: Rename a worksheet, Copy or Move worksheets, Link worksheets and consolidate data. Advanced Excel: Use Relative References, Absolute References, Work with Scenarios, Use Goal Seek, Use the Auditing Toolbar to trace errors. Calculate Revenue, Create a grand total from several spreadsheets, Understand Absolute and Relative References.
Level 11-Beginning PowerPoint
At the end of this unit, the student will be able to: Navigate different views, Create a presentation from a template or a wizard, Use the Outline View, Use Bullets and numbers, Work with Graphics, Work with text boxes, Use the Slide Sorter, Add slide transitions, View the Slide Show, Modify the Slide Master, Insert headers and footers, Apply formatting, Add and group shapes, Animate text and objects, Custom Animation, Animation Effects, On screen navigation tools, Add and Print speaker notes.
Level 12-Advanced Word and Excel
At the end of this unit, the student will be able to: Create and modify forms, Make controls: Drop Down Lists, Date and Time Fields, Protect the document, Activity: Create an on-line form with drop down lists and default text values. Advanced Excel: Create a PivotTable, Use PivotTable auto format, Analyze data with a PivotTable.
Level 13-Advanced Topics
At the end of this unit, the student will be able to: Create and edit styles, Create a Table of Contents, Use Headers and Footers, Create Section Breaks, Use the Document Map. Advanced Excel: Filter the Data, Create Subtotals, Group and Outline Data, Use the VLookup Function.
Level 14- Advanced PowerPoint
At the end of this unit, the student will be able to: Use advanced formatting and design, Add new slides from an Outline, from Word, from another presentation, Modify the slide design, customize a presentation with sound, narration, and action buttons. Prepare a presentation for different formats: speaker, kiosk, CD.
Level 15: Beginning Access
At the end of this unit, the student will be able to: Use and design tables, forms, and queries in Microsoft Access, create Queries to find and select records by criteria, write and test update queries.
Level 16: Intermediate Access
At the end of this unit, the student will be able to: Create forms with subforms to represent one-to-many relationships, use criteria, parameters, concatenation, and operators in Query designs: calculate with DateDif(),Left(), and IIF(), improve report designs with Sorting and Grouping.
Level 17: Advanced Access
At the end of this unit, the student will be able to: link information and automate data entry, create a Search Form that uses a Combo Box to filter the records, use Microsoft Access and Word together in a Mail Merge, as well as publish an Access report to Word, optimize a database for multiple users.